Zepure Refund Policy 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@zepure.com.au.

If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@zepure.com.au.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and provide a replacement or solution.

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International Orders — Important Information

For all international customers (outside Australia):

• We do not accept returns, exchanges, or refunds for change of mind, incorrect choice, or personal preference.

• All international sales are final unless the item arrives damaged or faulty.

• Because international shipping is significantly higher, we cannot cover or accept returns where the customer simply no longer wants the item.

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and a description of the issue.

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Exceptions / Non-Returnable Items

• Custom or personalised items cannot be returned.

• Final sale items cannot be returned unless deemed faulty.

• We do not offer exchanges or store credit.

• We cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to get a different item is to place a new order after your return is accepted. We do not offer direct exchanges.

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Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Please note that banks and card providers may take additional time to post the refund.

If more than 14 business days have passed since your return was approved, please contact us at contact@zepure.com.au